QTAC Voice Application Privacy Policy

At TalkVia, we create voice applications ("actions" or "skills") to enhance the human experience and make life more enjoyable. We provide these services to you subject to the following Privacy Policy.

In this Privacy Policy, 'us' 'we' or 'our' means TalkVia. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.

What personal information do we collect?

We may collect the following types of personal information:

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

This information is stored on our server logs. The information from the server logs is used anonymously and is not linked to any individual user and contains no personal identifiers accessible to us the developer.

Voice Data

As part of your use of our voice application we may collect usage information such as the number of sessions, certain responses uttered, and session duration to enhance your experience. This information is stored on our server logs. The information from the server logs is used anonymously and is not linked to any individual user and contains no personal identifiers accessible to us the developer.

Children

QTAC Voice Application does not design any part of its voice app (“action”) to attract anyone under age 13. We will not knowingly contact children under age 13 without parental or guardian permission. We do not knowingly ask a child under age 13 for any personal information.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

Using our voice application, website and cookies

We may collect personal information about you when you use and access our voice application and website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

Links

Our voice application and website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the Contact Us function on our website. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached our privacy obligations to you, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the Contact Us information on our website. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us via our website at support@talkvia.com.

Effective: 1 August 2020